Managed IT Services

Your network our Professionals!

In a managed service arrangement, the managed service provider retains responsibility for the functionality of the IT service and equipment, and the customer pays a regular fee for receipt of the service. A managed IT service comes with a service-level agreement (SLA), which is the contract between the service provider and the customer. The SLA identifies what services the provider will furnish and how successful delivery of services will be measured. We provide support for your complete IT infrastructure ranging from servers, storage, desktops, applications, data and networks. We also assist customers throughout the IT investment lifecycle from preliminary strategy development and technology evaluation, through to design, procurement and implementation.
The real Benefits of Managed Services:
✔ Increased operational efficiency
✔ Reduce operating costs
✔ cost-effective access to enterprises-level support
✔ Minimized downtime
✔ Allows the focus to be on running the business, and not the technology
✔ Peace of mind from knowing that the network is monitored 24/7/365

  1. IT Outsourcing
  2. IT Helpdesk Support
  3. Managed Servers and Network
  4. Managed Workstations
  5. Avira Smart Care (AMC)

IT Outsourcing

Outsourcing IT and Helpdesk helps small and mid-sized companies in achieving twice the productivity and cost savings with half the hassle. We delivers effective and affordable IT outsourcing solutions to meet your specific business needs. Our IT outsourcing solutions are designed to reduce your costs, increase your productivity and mitigate your business risks.

IT Helpdesk Support

Winning IT Help Desk Services & Support For Your Business Our IT help desk services are comprised of certified IT professionals. We offer high-quality business IT support desk and remote network monitoring services – every hour of every day. Much more than a traditional support desk, Our IT help desk services provide our customers with professional and immediate help desk support without the costly overheard. Our IT help desk services are available 24x7x365 via phone, email, web chat, or our secure web portal.

Managed Servers and Network

Keeping Your Servers & Network Secure and Reliable
How would your business cope if you lost your internet connection? Or if your entire system went down? What if you lost important business documents or client data? Avira Technologies’ Managed Server & Network service offers protection against problems that can affect you and your business in a number of ways. Avira Technologies’ Managed Server & Network service identifies small problems before they become huge calamities - saving your business money, hours of downtime, and frustration.

Managed Workstations

How would your business survive with no access to desktops or laptops? If your system went down, what would the impact be on your business? Avira Technologies Managed Workstations service identifies desktop and laptop issues before they can affect employee productivity. We monitor and maintain your workstations to ensure employee efficiency and productivity.

Avira Smart Care (AMC)

Proactive support for IT infrastructure
We understand the value of every minute in a corporate and works on annual maintenance contracts for IT infrastructure, so you don’t have to suffer because of downtime or technical issues.
Our Structured IT Annual Maintenance Contract Services
✔ Incident-based service support
✔ Hardware/software installation
✔ Anti-virus updates
✔ Operating system configuration
✔ Routine hardware maintenance
✔ Preventive maintenance solutions
✔ IT Asset Management
✔ On-site IT Support

SmartCare provides technical support along with an entitlement to smart capabilities. Solve problems faster, improve operational efficiency, and reduce your risk of downtime. Smart Care gives you more time to focus on business innovation while proactively supporting your infrastructure.

Solve problems faster
Technical support, online resources, and smart capabilities help reduce downtime and promote business continuity.
Improve efficiency
Inventory and contract management are automated. Maintaining an up-to-date view of your network takes less effort.
Stay up and running
Reduce the risk of downtime with expert technical support, flexible hardware coverage, and up-to-date coverage data.
What You Get from Smart Care Service
Hardware Replacement
Replace network devices when necessary within a selected delivery time (2-hour, 4-hour, next -business-day).
Smart Care TAC Expertise
Get 24-hour access to our Technical Assistance Center to resolve critical issues with covered devices.


Avira Technologies welcomes your comments regarding this Terms of Use please contact us by e-mail, or postal mail. If you have availed of a certain product or service, then you have the right to get customer service.

Office No. 40, Paradise Floor IT Tower, 73-E1 Hali Road Gulberg III, Lahore - Pakistan